All sales are non-transferrable and there are no store credits or exchanges. There is no way to reschedule your purchase(s). You have purchased a specific spot(s) on a specific day(s) or night(s) and your purchase(s) can not be rescheduled or transferred to any other day, night or semester. There are no exceptions for any reason. You can call us at the main number (718 635 1394) to cancel your purchase for a refund if you call before the refund/cancelation deadline. The refund/cancelation deadlines, percentages and fees are as follows:

Weekly classes and summer camps: Full refunds are available up to 15 days before the first day of the semester. From 14-8 days before the session starts we can offer a 50% refund. Unfortunately, we cannot offer refunds 7 days or less in advance of the first day of the semester. There will be no exceptions granted for any reason so please plan accordingly.

TryNights and Muddy Moons: Full refunds are available up to 15 days before the class, after which a 50% refund is possible until 24 hours before the class. Unfortunately, we can't offer refunds within 24 hours of the class. There will be no exceptions granted for any reason. 

Private lessons: Full refunds are available up to 7 days before the lesson, after which a $50 processing fee per person applies until 24 hours before the class. Unfortunately, we can't offer refunds within 24 hours of the lesson. There will be no exceptions granted for any reason. 

Parties and private events: Full refunds are available up to 7 days before the event, after which a $100 processing fee applies until 24 hours before the class. Unfortunately, we can't offer refunds within 24 hours of the event. There will be no exceptions granted for any reason. 

Workshops and studio events: Full refunds are available up to 7 days before the event, after which a $75 processing fee per person applies until 24 hours before the class. Unfortunately, we can't offer refunds within 24 hours of the event. There will be no exceptions granted for any reason. 

Membership: After the initial 3 month minimum, members must give a minimum of 1 month advance notice in writing in order to cancel their membership. There will be no exceptions granted for any reason. 

Membership Lite: After 3 months minimum of membership, member lites can cancel their membership with 15 days notice.

A lot of answers to questions can be found in the Student/Member Handbook, but here are some of our frequently asked questions: 

• When are you staffed? Staff are working in the studio every day 12pm-10pm. 
  
• How do I know when the next registration for classes will be?
  Once we know our dates, we will post them in the front page header of our website.
  
• How do I get on the waitlist for membership?
  You can go to our membership page here and apply or email hello@gasworksnyc.com and ask for an application.
  
• Do you offer firings for non-students or members?
  If you’re interested in firing as a non-student or member, please email hello@gasworksnyc.com for an intake form and we will see if we can accommodate you.
  
• What do I do if I want to bring in outside materials into the studio to work with?
  No outside materials are allowed in the studio without first running them by the director (cor@gasworksnyc.com) for approval. This is how we keep everyone’s work and our equipment safe.
  
• How long before my pieces come back from the kiln? 
  We tell folks to wait at least a week before looking for your piece after submission. However, there are ebbs and flows to the studio – during the busiest times of the year, such as the end of a semester or during the holiday season, it may be 10-14 days before you see your piece come out of the kiln (especially if it’s cone 10). 
  
• Why are all my pieces not out at the same time if submitted to be fired on the same day?
  We do not always fire work at the same time. If you put five pieces to get fired, they might all get fired at different times depending on their size and shape. 
  
• How often do you discard work?
  We do monthly purges on the last Monday of every month. For example, at the end of February, all work fired in January will be discarded.
• What do I do if I don’t want my piece?
  If it’s greenware (meaning not yet fired), it can be recycled in our reclaim bins. If it’s bisqueware (meaning fired once), it can be thrown away – give to staff to put in our sharps bags or it can wait to be tossed with the purge.If it’s glazeware (fired twice with glaze), it can be thrown away (given to staff), tossed with the purge, donated or put on the sidewalk. Alternatively, Dave Zackin (beloved studio member) will take discarded greenware and bisqueware and transform them into new pots/sculptures. 
  
• What do I bring to a trynight or private lesson?
  I’ve never worked with clay before. The clay provided for private lessons and trynights is a non-toxic, non-staining clay. It washes out of clothes. We also provide aprons. If you’re going out afterwards, you might want to bring an extra set of clothes, as clay is messy. We provide all necessary tools, materials, equipment and even offer prosecco for Trynights but students are always welcome to BYOB.
  
• What’s the difference between an Open Level, Beginner, or Intermediate/Advanced class? 
  Open level classes are a mix of returning and completely new students. You can expect your teacher to do multiple demos catered to both complete beginners and more advanced students during a single class. Beginner classes are geared towards folks who are newer to clay. The teacher will focus on introductory demos and techniques. Intermediate/Advanced classes are catered to potters who have taken 3 or more full semesters of classes, can center and throw basic forms, and who want to improve their techniques or work on specific projects. If you want to talk to us about which class might be right for you, please give us a call or email hello@gasworksnyc.com. 
  
• How do I know if the studio will be closed due to weather, holidays, or vacations?
  If the studio is closed due to inclement weather, we will send an email studio wide. If you’re wondering if we’re closed for vacation or a holiday, you can view our calendar.
  
• Do I put firing chips in pieces for the glaze kiln?
  No, thank you. They will be glued to your work forever. Chips are only used for bisque firings. 
  
• How do I find lost pieces?
  First things first, make sure you are signing all of your work with a distinctive maker’s mark. Our studio management system Kilnfire asks students and members to take pictures of all of their work when submitting for firing, so you will have a log with photos of your pots in your Kilnfire account. If you are missing something you fired, show staff a picture and we can help you look. 
  
• Can I take clay home?
  Yes. Zoom students can take clay home. Other students can take a little clay home at a time. If you don’t use it all, you’re responsible for making sure it is broken up into small pieces to be reclaimed. Students and members are not allowed to take bags of clay home.
  
• Is there a lost and found?
  Yes, in the front of the classroom underneath the window bench. We keep electronics and jewelry locked at the desk, and you can ask a staff member to help you find those.